Frequently Ask Question

When you book directly through our website, you’ll enjoy exclusive access to our best rates and special offers. Plus, by signing up for our CHM Club membership, you’ll unlock even more perks, including a complimentary coffee or tea during your stay (redeemable once upon sign-up, until 31st June 2025).

Joining is free and easy, simply sign up when you make your reservation, and start enjoying the benefits right away!

Tourism Tax: From 1st January 2023, hotel operators are required to collect, report, and remit a Tourism Tax of RM10.00nett per room per night from all international guests, in accordance with the Tourism Tax Act 2017 and the Tourism Tax Regulations 2017, as mandated by the Malaysian Government.

Local Service Charge: Effective 1st January 2025, a Local Service Charge (CPT) of RM3.00nett per room per night will be applied to all rooms.

The Check-In time is 3PM & Check-Out time is 12PM.

We are conveniently situated on the corner of Jalan S.P. Seenivasagam, just a 10-minute walk from the KTMB Ipoh train station.

We offer on-site parking for our guests, but due to high demand, spaces may fill up quickly. For your convenience, there are also several alternative parking options provided within walking distance, and a FREE shuttle van will be provided to transport you along from parking to hotel.

Padang Terrace Coffee House is Muslim friendly.

Both Padang Terrace and The Terrace Coffee Bar are open to public.

Wi-fi is Free upon Check-In.

While we don’t provide room service, you can easily place an order at Padang Terrace,

you’re welcome to enjoy your meal there or take it away to savor in the comfort of your room.

Absolutely! Cititel Express Ipoh is perfectly situated in the heart of Ipoh's Old Town, where most attractions are just a short walk away.

You’ll find yourself only 350 meters from the famous Concubine Lane and 450 meters from the Heritage Trail Ipoh.

Plus, right outside our doors, you’ll discover a wide variety of renowned local eateries, cafes, and food options to satisfy every craving.

Our premise is now 100% smoke-free to ensure a safe environment for all.

If caught, a RM300 penalty will be imposed.

If you would like to smoke, you may do so at designated smoking areas.

As part of our commitment to environmental sustainability and ESG (Environmental, Social, and Governance) practices, we have discontinued the provision of single-use bottled water in our rooms.

To support this initiative, we’ve placed water dispensers on each floor, conveniently located near Room 10, where you can refill your bottle at any time.

Together, we can help create a greener future!

For bookings made directly through our official website, cancellations must be made at least 1 Day (24 Hours) before arrival.

We recommend reviewing your booking details and planning ahead to ensure a smooth experience.